Canada Goose allows you to return items within 30 days of purchase as long as they meet certain conditions. Eligible items may be returned in-store or by mail.
This extreme-weather clothing company strives to offer exceptional customer service while protecting high-quality products. Keep reading to understand the conditions of Canada Goose’s return policy.
Canada Goose Return Policy in 2024
The Canada Goose return policy in 2024 states that you must return any items within 30 days of your purchase, including items purchased online or in-store. These items must be unwashed and unworn, and they must have the original tags still attached.
Footwear conditions extend beyond this, stating the return must include:
- The full set of shoes
- Both sets of laces
- Dust bags
- The physical case
The Canada Goose return policy is standard for what is seen in 2024 policies, and the company states conditions and methods explicitly on the Canada Goose return policy page.
Does Canada Goose Offer Free Returns?
Canada Goose offers free returns as long as you return the item within 30 days of purchase in the appropriate condition.
When you initiate the return of your Canada Goose product online, the company provides a complimentary return label that allows you to ship the return at no additional cost.
It is important to note that, upon approval, Canada Goose will only refund you the amount paid for the item(s). While you do not need to pay for shipping on the return, any initial shipping paid will not be refunded.
How Long Do You Have to Return Items to Canada Goose?
You must return items to Canada Goose within 30 days of the purchase date. There are no exceptions to this rule, and you cannot go by the date of delivery.
This timeline also applies to items purchased in a physical Canada Goose store. This means you only have about one month to determine whether you want to keep or return a Canada Goose product.
During this time it is important to keep the item in perfect condition with the tags still attached. You will not be able to return a Canada Goose item that does not meet the return conditions, even if you are within the 30 day return window.
Can You Return Items Without A Receipt?
You cannot return items to Canada Goose without a receipt. This document is necessary to determine:
- The exact amount you paid
- When you purchased the item
- Where you made your purchase
- The payment method used at the time of purchase
You can find the receipt for your Canada Goose online orders in your account orders. You can also initiate an online return through this page, streamlining the return process.
If you go in store to make your return, you can use the order confirmation email or online receipt to make your return.
How Can You Return Items to Canada Goose?
You can return items to Canada Goose by mail or in store.
Mailing in Your Canada Goose Return
You can start your online return by logging into your account, clicking over to your orders, and selecting the return option in your eligible order.
Canada Goose provides the return label to send the item back, but you need to make sure you package the item properly to prevent damage while it is en route. Follow the packing instructions provided by Canada Goose, then take your item to the appropriate shipping company to send it back.
You can track the return via the tracking number on the return label or through the integrated tracking system in your orders. When Canada Goose receives and approves your return they will notify you via email.
Returning Your Canada Goose Item in Store
When returning your Canada Goose item in the store, make sure you are in the same country as when you initially purchased the item. It should also meet all the conditions for making an online return, including having attached tags.
Bring the item to the store and present it to a worker. You should also bring your order confirmation email or store receipt so the employee can verify the details of your return.
You need the original payment method used to purchase the item if you want the money returned to your account. Canada Goose cannot refund money to an additional payment method.
If you do not have the original payment method, Canada Goose will load a gift card with the purchase amount.
Keep in mind that you cannot return an item in store if you completed your purchase using Klarna or PayPal.
Are There Any Restrictions to Returning Items?
Canada Goose has a few restrictions on returning items.
The items cannot be worn or washed, and they need to have the original tag still attached.
You must use a Canada Goose return label to process your return; even if you pay to ship an eligible item back to the company, Canada Goose will reject the return.
Items outside the 30-day window are not eligible for returns. If you plan to bring them in store to make your return, you must be in the same country your purchase was made in.
How Long Do Returns Take?
The timeline for returns varies depending on how busy shipping companies that the Canada Goose uses are.
If you make your return in store, you should not expect the funds back to your payment method any sooner than 5 to 7 days. Funds placed on a gift card are available immediately.
Online returns must wait a bit longer. Shipping time varies depending on the item, how far from the return center you are, and how busy shipping services are.
After the warehouse receives the item, it takes up to 2 days to process the return. This timeline increases during the holidays.
Once you receive an email stating the process is complete and allowing the refund, expect to wait the same 5 to 7 days.
Canada Goose Exchange Policy
Canada Goose only offers exchanges in-store within 30 days of the purchase date.
If you cannot find an item in store to complete the exchange, you can complete the return and make an order for the appropriate item at the same time.