Moosejaw Return Policy Explained (Receipt & Restrictions)

Beginning in 1992, Moosejaw is an American outdoor apparel company that specializes in outdoor gear for camping, hiking, snowboarding, and rock climbing. The company rose to popularity in the late 1990s, and today is considered one of the top five companies for outdoor apparel and gear.

You may have Moosejaw items that need to be returned or exchanged. Continue reading on to find out more about Moosejaw’s return policy including how you can return items and if there are any specific requirements to do so.

Moosejaw Return Policy

Moosejaw Return Policy In 2024

In comparison to other outdoor brands, Moosejaw offers one of the more accommodating return policies. According to the company, they will accept returns that are in sellable condition at any time, no matter when you bought an item.  Therefore, if you have a sweater that has been stored in a box with the tags still attached, you may be eligible to return it, even if it is 30 years old. 

Moosejaw says that a product must be in sellable condition in order to be considered for a return or exchange. The item must be free of any scuffs, tears, stains, or abnormal scents before it can be accepted. Electronic items can be returned within 30 days of purchase. Drones and rooftop tents, according to the company, are eligible for a 15-day return window period.

Does Moosejaw Offer Free Returns?

The company charges a $7.95 return shipping fee, which will be taken from the price of your return, despite the fact that Moosejaw provides a printable shipping label for any return. If you live near a Moosejaw store with a physical brick and mortar location, your return or exchange will be processed for free in-store.

How Long Do You Have to Return Items to Moosejaw? 

Depending on the product, yes or no. As long as the item is in ‘sellable condition,’ Moosejaw will accept it at any time, according to their website. This restriction does not apply to electronic devices, drones, rooftop tents, or load-bearing climbing equipment, among other things.

Within 30 days of purchase, any devices sold by Moosejaw, with the exception of drones, can be returned to the company in their original, unopened packaging for a full refund. Drones and rooftop tents can be returned in their original packaging within 15 days of purchase if they are returned in their original packaging.

A final sale is always deemed to be made when it comes to load-bearing climbing equipment such as ropes, carabiners, cams, and climbing harnesses. These items are not returnable under any circumstances.

Can You Return Items Without a Receipt? 

When returning or exchanging purchases at Moosejaw, you are not required to provide a receipt. The company, on the other hand, claims that some form of proof of purchase is necessary. The item can be a receipt, an email containing the order number, an invoice number, a packing slip, or any other document that contains your order number.

How Can You Return Items to Moosejaw? 

Depending on whether your item qualifies for a return or exchange, you will have two options for completing your transaction. The first option is to return or exchange your goods by mailing them back to Moosejaw using either UPS or FedEx and the shipping label that was provided by Moosejaw.

If you prefer, you can also return or exchange things at any of Moosejaw’s 12 retail locations around the United States.

Are There Any Restrictions on Returning Items? 

Yes. Despite the fact that the company claims that it will accept returns at any time, this is not technically correct. In order for Moosejaw to accept returns or exchanges, your item must be returned in what they call “sellable condition.” In other words, your goods should be in their original packaging, devoid of stains, damage, or odors, and in perfect condition.

A unique return policy for electronics, drones, and rooftop tents is also available from Moosejaw, according to the company. It is understood that all load bearing climbing products are regarded as final sales and that they cannot be returned at any time. This regulation is in place because of safety concerns.

How Long Do Returns Take?

According to Moosejaw, the return process can take anywhere from 12 to 22 days to complete, depending on the circumstances. It takes an average of 15 days for Moosejaw to ship and process returns on its own. Per the company, if you return an item via mailing, it may take an additional 2 to 5 days for your credit card company to process your refund.

What Is The Moosejaw Living Will?

The Living Will is the Moosejaw Guarantee when it comes to their products and customer service. As long as the gear isn’t destroyed, there is no limit to when they have to be returned.

If the original owner of a product isn’t around anymore, Moosejaw will take the item in exchange for a Store Gift Card.

This also applies if you’re trying to return an item that was given to you as a gift, meaning you wouldn’t have the original receipt from the purchase. 

You should always make sure that your item is actually in good enough condition to be returned otherwise they’ll ship the item back to you without a refund.

If you’re interested in learning more about any of the Moosejaw policies you can visit their website or use their live chat to answer any additional questions.