With a store like Platypus, it won’t be a surprise to know there would be a few return cases; after all, the brand has numerous stores scattered around and aims to enhance and better their customer’s experience continuously.
Platypus offers a return policy that can significantly help customers who are having issues with their items. This article will tackle everything you need to know about the Platypus return policy.
Does Platypus Offer Free Returns in 2024?
When it comes to returning an item, Platypus charges a shipping fee of $10 if you book a return online through their returns portal. The shipping fee price is paid for the postage label. Otherwise, the returns are free of charge when it is done in person through the platypus branch the item being returned is brought from.
The customer is responsible for any costs or fees that may occur when it comes to returning a purchased item online. These returned items are still the customer’s property. They are responsible for item condition and safety until they reach the Platypus warehouse in which they will be processed.
How Long Do You Have To Return Items To Platypus?
If you are not satisfied or something isn’t feeling right with the items you bought, Platypus would gladly accept returns. Sometimes items just suddenly don’t fit, and Platypus understands that very well.
If a customer is not 100% satisfied with the item they bought from the store, they have to return the items they have purchased within 30 days. The 30-day rule applies to both in-store purchases and online purchases.
Once the items have been returned, the customer can have them either exchanged, turned to store credit, or refunded depending on the return conditions. It is important to note that the days when the stores are closed due to government instructed lockdowns or holidays do not count in the 30 days return time frame.
Can You Return Items Without A Receipt?
While Platypus seems very helpful and lenient when it comes to returning items that have been purchased in their stores, it is essential to provide a receipt of your purchase. You can not return an item if you do not have a receipt confirming your proof of purchase.
How Can You Return Items To Platypus?
If you return your item in person, you must bring your proof of purchase and return the item within 30 days of purchase. Upon returning, ensure that the item is unworn, unwashed, and undamaged with their original tags still attached.
The original packaging or shoebox of the returned items must be in their initial conditions and be undamaged. If you are returning an item, you purchased online, log in to your account on the Platypus website and book the return of the item in the returns portal.
After entering the necessary details, such as your order number and the associated email address, confirm your reasons on why you want to return the item by checking the relevant boxes. After that, ensure that the details you have entered on the site are correct and click next. You will be asked to pay the postage fee via credit card. After paying this shipping fee, your return postage label will be emailed to you.
After receiving your return postage label, print this and attach it to the package you are returning your item in. Note that you should not connect the return label directly to the shoebox. After this is done, drop off this returning item at your nearest post office. It is important to note that the item’s box must be in a good and undamaged condition, so it is essential to pack the item well in a satchel or packaging to keep it protected during the shipping process.
Are There Any Restrictions To Returning Items?
To be sure that you can return your item hassle-free, be sure that you return your item within 30 days of purchase, or else your return request will be denied. It is also important to note that the items you are returning must be in the condition of when these items were purchased.
The items must be unworn, unwashed, and undamaged. The item must have its original tags still attached and in pristine condition. It is also important to note that the packaging of these items must be in good condition.
So if you are planning to return an item to the Platypus store, be sure that the item’s shoe box or original packaging is still in its original condition. If you plan to return your items in person through a Platypus warehouse, they will not accept your return due to OH&S restrictions.
How Long Do Returns Take?
Returns usually take a while depending on how you return your item; if you are returning an item you purchased in person, returning the item at the store and getting either a refund, replacement, or store credit should be relatively easy. If you are returning an item via the store’s online post, then you would have to allow a processing time until the item receives Platypus’ fulfillment center.
If your return request has been approved, it would usually take 2 to 3 business days before your refund is processed. You will be notified about this refund process online through your registered email. Depending on the bank you choose to pay with, the refund process could take 2 to 5 working days.
Final Thoughts
Platypus is very accommodating and lenient when it comes to customer satisfaction. If you are not 100% satisfied with your purchase, then as long as your item fits the return guidelines, you are eligible to return your item and ask for either a refund, exchange of an item, or store credit.
Are you looking to return an item? Follow the guide above to ensure your return process is done nicely and smoothly.
