Backcountry price matches in certain situations. The process is only available online, and the product must be in stock and sold by a U.S.-based online retailer that the brand has authorized.
This specialty retailer has over 20 years of experience working in retail and competitive pricing. This article explores how price matching and adjusting work with Backcountry and what you should expect from the process.
Backcountry’s Lowest Price Guaranteed
Backcountry offers a wide variety of outdoor recreational gear, including equipment for hiking, biking, climbing, and camping. The company stands firm on offering the lowest price guaranteed, and it will beat a competitor’s lower price by 5 percent.
This price match guarantee only applies to online products, and you can only receive the price match benefit by reaching out to Gearheads (Backcountry’s customer service team) before making your purchase.
You need to make sure you do not check out before the price match is approved.
This lowest price guarantee also transfers over to price adjustments. If you purchase a product from Backcountry that later goes on sale, contacting Gearheads can result in a reimbursement of the difference.
Rules for Backcountry Price Match
Before you can get your price match, make sure the product and retailer match these conditions.
The item must be in stock on the Backcountry website, and it needs to match the competitor’s item exactly.
This means it needs to be in new condition with matching details such as:
The retailer must be U.S. based, and they must be an online seller. Backcountry only price matches from authorized brands, but there is no definitive list for consumers to work off of. Third-party sites (like Amazon) or auction sites (like eBay) are not included.
A member of the Backcountry customer service team will evaluate your request and approve or deny it. These decisions are left to the discretion of the Gearheads.
Backcountry Price Match Process
To price match with Backcountry:
- Find the matching item on the competitor’s website.
- Call the Backcountry customer service number (1-855-485-8174) or use the 24/7 Live Chat feature.
- Show the Gearhead proof of the item at a lower price (usually through an active link).
The Gearhead will either approve or deny your price match request, and the price will be updated in your cart.
Make sure you contact Backcountry customer service before making your purchase to receive your price match discount.
Backcountry Price Match Exclusions
Not every item is eligible for a price match, even from an authorized retailer.
The most common examples of these exclusions include:
- Sales tax, shipping, or other fees (discount applies before these)
- Rebates or free offers
- Bundled promotions
- One time only promotions
- Services, such as bike rentals
- Protext+ Powered by Extend™ products (custom orders)
- Items sold by third-party vendors
- Cashback affiliates purchases
You cannot combine the price match discount with any other offers or promotions run on the item, including clearance.
Price match situations do not apply to in-store prices, and they must be verifiable online.
Taking Advantage of Backcountry Sales Prices
Backcountry runs regular sales to offer customers better value, but these prices do not last long. If you find a sale product you want, it is best to purchase it at that moment.
If you buy an item that goes on sale within 30 days of your full-price purchase, Backcountry will refund you the difference.
To qualify for this price match:
- The sale must have occurred in the past 30 days
- Backcountry must have the exact item in stock (size and color)
- You must contact them online
The time that it takes for the refund to post to your account varies depending on your financial institution.
Can You Price Match After You Make a Purchase?
Most price match claims made within a 48-hour window after the initial purchase are approved as long as they meet all other conditions.
Can You Combine Backcountry Price Matches With Other Promotions?
You cannot combine a Backcountry price match discount with any other promotions, including sales, coupons, or clearance.
Can You Use a Screenshot As Proof of a Lower Price?
While verification is at the discretion of the Gearhead in charge of your claim, screenshots are not usually considered veritable proof. Be prepared to share an active link that directly shows the exact product at a lower price from a competitor.
How Do You Contact Backcountry Customer Service?
- Phone: 1-855-485-8174
- 24/7 Live Chat
Not only does Backcountry price match, but they offer a 5 percent discount on top of it to make up for the inconvenience.
Because of 24/7 live chat, you can open a claim as soon as you notice the discrepancy, unlocking a potential price match, or requesting a refund for an item that went on sale.