Patagonia is one of my favorite brands to buy, especially when it comes to my outdoor gear. I’ve had great experiences in the past, but once in a while I’ve had to return an item.
This post goes over everything you might need to know to easily and successfully return your Patagonia items. It also goes over any restrictions that might limit what or how their products can be returned.
Patagonia’s Return Policy In 2023
Customers are free to return anything they bought from Patagonia in 2023, including new and discounted items. Although there is no defined return period, Patagonia requests that returns for fit or color be made as soon as possible and that products always be returned in new condition, with tags attached.
Keep in mind that returns received more than one year after the purchase date will only receive a Patagonia merchandise credit as a refund.
Does Patagonia Offer Free Returns?
If you still have your original receipt and your Patagonia purchase is still in new condition with tags intact, you should be able to return or exchange your things for free at any Patagonia shop near you.
However, Patagonia does not, sadly, provide free online returns or exchanges. Customers who wish to return an item to Patagonia by mail must first obtain a $5 postage label from the company’s site in order to begin the return procedure.
How Long Do You Have to Return Items to Patagonia?
Due to their return policy, luckily, anything you buy from Patagonia can be returned at any time. This applies to both new and discounted products. Although there is no time restriction, they do, however, ask that returns for fit or color be made as soon as possible and that things be returned in new condition with tags intact.
Can You Return Items to Patagonia Without a Receipt?
If you are attempting to return an item to Patagonia without a receipt, you will be entitled to a refund, but only in the form of a merchandise credit.
If you don’t have a receipt or proof of purchase, please keep in mind that Patagonia can only refund returns with an electronic gift card for the latest sale price.
Unfortunately, processing returns without an invoice or receipt might take up to 30 business days during peak times. Patagonia is also unable to issue refunds for purchases made more than a year ago on credit cards.
How Can You Return Items to Patagonia?
Returning Patagonia Items to Store
If you live near a Patagonia shop, you should always visit the store to complete your return. In-store, your return will be quicker and smoother, and because everything will be in front of you, it will be much more transparent.
Returning products in-store is also a faster process because you’re taking the item straight to the business. Please remember to bring your purchase receipt with you. Also, make sure that your item is in good, perfect original condition.
Returning Patagonia Items Online
You may also start your online return to Patagonia from the comfort of your own home. If you’re unhappy with your purchase, go to Patagonia’s website and look for your order. Then start filling out the return form. This will take you to a page where you must pay $5 for a return mailing label.
Pack the item you’re returning in its original packaging or your own. After that, attach the form to the parcel and mail it. When Patagonia gets your returned item, it will be inspected, and either a refund or an exchange will be performed, depending on your preference.
Due to Covid, workers are not operating to their best capabilities therefore expect a delay in your return procedure. This implies that processing your refund might take up to three weeks.
Are There Any Restrictions to Returning Items to Patagonia?
Customers who return to Patagonia are not required to wait a set period of time. There are, however, some rules that must be followed. These conditions will determine whether or not your return is accepted.
First and foremost, your items should be returned in their original packaging, with all tags attached. They will not accept returns that do not match this standard.
How Long Do Returns Take at Patagonia?
Patagonia’s return policy in 2022 has not changed much from other years and thus, does not have a specific return date. Products can be returned to Patagonia at any time, however, those returned more than one year after purchase will only get a Patagonia retail credit.
Patagonia has a reputation for processing all returns within 1-3 weeks of receiving the products at the warehouse. Despite the fact that the corporation maintained a customer-centric strategy during the Covid-19 epidemic and lockdowns, expect delays as a result of the new safety standards.
This implies that processing your return can take up to three weeks, or 19 weeks if you sent the item in for repair.