Returning items that don’t fit or are destroyed can be a pain if you have to search around for answers. Having a step-by-step guide for the return process is the easiest way to quickly return your items.
Arc’teryx is one brand that has specific steps that need to be taken, as well as a few restrictions that you should know about.
Here’s the full guide to understanding the Arc’teryx return policy as well as common questions you might have.
Arc’teryx Return Policy In 2023
Arc’teryx offers free returns for items purchased from their official website or Brand Stores within 30 days of the original purchase date. Items can be returned either in-store or online with a free prepaid shipping label.
The acceptable returns are items that are in new condition, are unworn, and are returned in the original package.
Does Arc’teryx Offer Free Returns?
Arc’teryx offers free returns for up to 30 days after the delivery date of the product. Items can be returned in person to the nearest Arc’teryx Brand Store and the team will process the return in- store.
If there is not an Arc’teryx Brand Store in your location, items can be returned using a free pre-paid returns label to ship.
How Long Do You Have To Return Items To Arc’teryx?
Items purchased from the Arc’teryx official website and Brand Stores can be returned for up to 30 days after the purchase date in-store or delivery date of the product purchased online.
Can You Return Items Without A Receipt?
To return an item purchased in a Brand Store a receipt or proof of purchase is needed. To return an item purchased online you will need the email address used when placing the order and the order number, which can be found in the order confirmation email.
How Can You Return Items To Arc’teryx?
Items that have been purchased online or in-store can be returned to the nearest Arc’teryx Brand Store location and a team member can process the refund in-store.
Items that have been purchased online can also be returned through free shipping. Begin a return online by entering the email address you used when purchasing the product and the order number you received on the order confirmation email. Once the order has been found the return is processed.
You will be provided with a free pre-paid returns shipping label which you can attach to the outside of the box the product was shipped in and ship it back to Arc’teryx free of charge.
Are There Any Restrictions To Returning Items?
To return an order the item must be in new condition, still with the tags on, and returned in the original packaging. Shoes and socks must be unworn to be returned. The Voltair must not have been deployed.
Certain items cannot be returned for health and safety reasons, such as climbing harnesses and reusable face masks.
Items purchased from the Arc’teryx online outlet or in the Factory Outlet stores are final sales and cannot be returned. If the item arrives defective, damaged, or does not fit the product description, it may be returned. In this case, Arc’teryx customer service should be contacted to discuss possible return options.
Arc’teryx will only accept returns of items purchased at an official Arc’teryx Brand Store or on the official website. Items purchased from other distributors must be returned to the place of purchase and will not be accepted by Arc’teryx.
How Long Do Returns Take?
Items that are returned in-store have a return processed immediately while you’re at the store, yet the refund can take a few business days to appear on the customer’s card.
Items returned through shipping can take a few days to be delivered to the Arc’teryx warehouse. Once the item is received at the warehouse and processed it can take between 5 and 7 business days to process the refund. This timeline may be extended during seasonal delays.
Refunds will be processed back to the original payment method.
Is There A Warranty For Arc’teryx Products?
Arc’teryx products do have a warranty. If purchased items have a defect in material or workmanship during the practical lifetime of the product, the item can be repaired or replaced at the discretion of Arc’teryx.
The warranty does not apply to items damaged through misuse, neglect, or wear and tear, and these items can be repaired for a nominal charge.
To receive a warranty customers must complete an online Warranty or Repair Request Form or call the Product Service Center. The customer will be granted a Return Authorization Number and given full shipping instructions for returning the item to Arc’teryx for repair or return.