Returning items can be a time consuming process, especially if you don’t know the exact steps to take. Reading through this guide will help answer any questions you might have about returning Columbia gear.
This includes how long it should take, whether or not you need the original receipt, and any other information that you need to know!
Columbia’s Return Policy In 2024
Columbia offers a flexible return policy, enabling you to return any item for up to 60 days after purchase. However, to be eligible for a return, all things must be in their original condition, unused, and with all tags remaining attached. If you bought shoes, they must also be returned in their original packaging.
Columbia also provides a variety of ways to return items. This may entail returning your item to a Columbia Sportswear store or shipping it to the company’s distribution facility.
Due to the COVID-19 pandemic, Columbia implemented a new return policy that limited returns to a single retailer. Customers are puzzled about whether they may return online purchases to a shop at this time since the information supplied on the company’s website is conflicting and out of date. Before taking any further measures to return your items to Columbia, it is always a good idea to contact customer service.
Does Columbia Offer Free Returns?
Unfortunately, Columbia does not provide free online returns. Within 60 days after purchase, any orders above $99 can be returned for free. If your order was less than $99, you will be required to purchase a flat rate UPS mailing label for your return. This implies that your final reimbursed amount will be reduced by a flat fee of $6.
Provide you with a pre-paid return mailing label. Take note that this service is only applicable for the original order, and replacements are not eligible.
How Long Do You Have to Return Items to Columbia?
Luckily, Columbia’s return policy extends to 60 days, while most outdoor sportswear companies only give you 30. As long as you begin the return process within 60 days after purchase, any and all new condition Columbia items can be returned for a refund.
It’s important to remember that all apparel, including shoes, must be returned unused and in their original condition. Any and all tags found on the goods must be kept connected as well.
Can You Return Items to Columbia Without a Receipt?
Receipts are required for all returns at Columbia, with no exceptions. Please keep in mind that any products returned without the original receipt will necessitate the presentation of a government-issued photo ID to employees and will only be eligible for a merchandise refund at the lowest price at which the items were offered for sale. This must be done within 30 days of the date of purchase.
How Can You Return Items to Columbia?
Returning Columbia Items In-Store
Items can be returned to any original Columbia store with the original receipt after 60 days of purchase for a refund in the original method of payment for the amount paid after direct or pro-rated discounts. It should be noted that Columbia would only repay things purchased with a merchandise credit or gift card with a merchandise credit.
While Columbia stores may not accept returns for online sales, store-bought merchandise may be returned to any of the company’s locations. Columbia Sportswear also has the right to limit returns and exchanges. Returns by mail are also not accepted at any Columbia Sportswear store.
Returning Columbia Items Online and By Mail
Any item purchased online through Columbia.com can be mailed back to their e-commerce returns department for a refund in the original method of payment. Some Columbia locations will accept online purchase returns if you have the original receipt.
Columbia will handle returns and restore payments only for the price paid after direct or indirect discounts within 60 days after shipment. Any purchases made using PayPal must be returned online in order to get full credit back to the same account. Returns of PayPal items in-store will only be refunded as a merchandise credit.
Are There Any Restrictions to Returning Items to Columbia?
Returning products to Columbia is restricted, and anything showing evidence of use or wear may be refused, so always check with customer care before returning an item. Returns must be made within 60 days after purchase. The 60-day period will begin on the day of your arrival.
Therefore, in order to qualify for a return, all Columbia products must be fresh and unused, with all tags, shoe boxes, and packing remaining attached.
How Long Do Returns Take at Columbia?
The full return procedure might take anywhere from 7 to 10 business days for Columbia staff to complete. Columbia’s staff will check the contents of your delivery and inspect it to guarantee it is unworn and in original condition once it arrives. If your item passes inspection, your credit will be returned to your banking institution in 7 to 10 business days.